Refund Policy

If you’re running into issues with a lead and would like a refund, we’re here to help. This article will walk you through what qualifies for a refund, and what doesn’t. To request a refund, please contact us at support@lydul.com.

What qualifies for a refund:

We understand that sometimes things don’t go as planned and if you’re wondering if you qualify for a refund? You’re in the right place. Some of these situations will be refunded automatically, like if you receive the same lead twice, and some will be on a case-by-case basis. Let’s break it down:

Automatic refunds:

In some situations, we will automatically refund an amount back to your Lydul balance. You don’t have to submit a request for these refunds — we handle the work for you. Some examples of these situations are if you:

• Pay for identical leads from the same customer, within seven days.
• Leads that are flagged by our Trust and Safety department.

If you experience one of these situations and don’t get an automatic refund within 2-3 business days, you can submit a request for a refund and we’ll look into it.

Case-by-case refunds:

For all other situations, you can request a refund within 30 days of the charge. We’ll review the details you share and let you know whether your situation qualifies for a refund.

Here are some situations that will most likely qualify for a refund:

• The job changed significantly
• The customer’s first contact is “no thanks.”
• A lead violates our Terms of Use
• The job takes place outside of your calendar availability
• The customer provided an invalid phone number
• You receive duplicate leads or you were charged twice
• Promotional credits

When you request a refund, add as much detail about the situation as possible to help our team find a resolution for you faster.

What happens next:

Once you submit your request, we’ll look into the details you shared and we’ll email you to let you know if you qualify for a refund or not. You’ll usually get an answer within 1-2 business days, but it could take up to 5 business days if the situation needs further review. 

If you qualify for a refund, we will issue that refund back to your Lydul balance once we approve your request. 

What to do if you don’t qualify for a refund

There may be a few reasons you didn’t qualify for a refund. Some reasons could be:

• You submitted the request after 30 days from the charge.
• There wasn’t enough evidence to support a refund.
• We found your preferences and account settings weren’t set up to get the jobs you want.

If you’re a new pro on Lydul and not sure how everything works, we’re here to help you succeed at support@lydul.com.